REFUND POLICY

Please note that the prices, terms and conditions which are published on our website supercede those printed in any of our brochures.

The following Refund Policy together with the General Information contained in all of our brochures form the basis of your contract with Island RIB Voyages (Jersey) Limited. Please read them carefully as they set out our respective rights and obligations. In this Refund Policy, “you” and “your” means the lead name on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Island RIB Voyages (Jersey) Limited.

1. Changes by you
Should you wish to make any changes to your confirmed trip, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.

2. Cancellation by you
Should you or any member of your party need to cancel your chosen trip once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. Email is acceptable, but requires confirmation from us of email receipt.

As we incur costs from the time we confirm your booking and may be unable to re-sell your trip, the following cancellation charges will apply.

  • Cancellation 5 Days before the trip - Full refund or client account credited for future use on any of our trips.
  • Cancellation between 2 to 4 days before the trip - Client account credited with total cost to be used on future trips.
  • Cancellation 24 hours before the trip - No refund, 50% of the total cost of the trip credited to client account
  • Cancellation on the same day as the trip or no show - No Refund, no credit to client account.

We may vary these terms if we find it reasonable to do so.

3. Cancellation by Us

If weather conditions are unsuitable for the chosen trip - you will be given the following options:

  • Reschedule the same trip for a future date
  • Choose an alternative trip of the same value
  • Have your Island RIB Voyages account credited for a period of 12 months
  • Exchange for a Gift Voucher valid for 12 months for your personal use or that of a friend.